Information on Fall 2020 Reopening and Connectivity Options

What kind of technology will my child need and be provided?

Students who choose CPS Virtual will use their school-issued device to access their courses. Cell phones will not be sufficient. Students should have access to download speeds of 2.5Mbps in order to effectively be a CPS Virtual student. CPS will provide information on locally available connectivity options. In the end, if adequate access cannot be achieved at your residence or by travel to wi-fi access points, CPS Virtual would not be an option for that student.

To check download speed, connect your CPS device to your home Internet and go to www.fast.com. Wait for the indicator to tell you the download speed. If speed is greater than 2.5Mbps your internet speed is adequate for CPS Virtual courses.

How can I find out about my connectivity options?

If you are looking for internet connectivity from a local Internet Service Provider, you can call these numbers (coverage areas vary):

CenturyLink:  844-933-3372

Charter:  866-926-6497

Mediacom:  844-987-3260

Other options may exist depending on where you live as well as if you have a cell provider.  

What if I'm having issues using a CPS-issued hotspot?

For a video tutorial on how to connect your iPad to a hotspot, follow this link.  

For a video tutorial on how to connect your laptop to a hotspot, follow this link.  

For a video tutorial on how to reset your Alcatel Linkzone hotspot, follow this link.

What if my student needs face-to-face technical support?

Technicians will be available each school day at any of our middle schools from 12:30 pm - 2:30 pm to assist any student or family enrolled in CPSElementary@Mizzou or CPS Virtual.

How can I get technical support at any time?

A help desk for students and families will be available for call-in support.  The help desk will be staffed with district technicians 7:30 am - 7:00 p.m. Monday-Thursday and 7:30 a.m. - 4:00 p.m. on Fridays.  The help desk can be reached at 573-214-3334.  

Online chat can be initiated by visiting the CPS Technology Services website and clicking on the "Students - chat with us, we are online!" link bubble in the bottom right-hand corner of the page.  

What if we have device issues?

Technicians will be at the front entrance to the Aslin Building Monday-Thursday from 5:00 -7:00 p.m. for device support and device repair/exchange.