Technology

  • Elementary Online Learning FAQ for Parents

    Elementary In-Person Learning FAQ for Parents

    Secondary Online and In-Person Leaerning FAQ for Parents

    What kind of technology will my child need and be provided?

    Students who choose CPS Virtual will use their school-issued device to access their courses. Cell phones will not be sufficient. Students should have access to download speeds of 2.5Mbps in order to effectively be a CPS Virtual student. CPS will provide a hotspot or other available connectivity options and make every modification possible in order to give access to a student who wants to choose the CPS Virtual option. In the end, if adequate access cannot be achieved, CPS Virtual would not be an option for that student.

    To check download speed, connect your CPS device to your home Internet and go to www.fast.com. Wait for the indicator to tell you the download speed. If speed is greater than 2.5Mbps your internet speed is adequate for CPS Virtual courses.

    How can I find out about my connectivity options?

    Please follow this link for wifi@home options: https://www.cpsk12.org/covid19/technology.

    What if my student needs face-to-face technical support?

    Technicians will be available each school day at any of our middle schools from 12:30 pm - 2:30 pm to assist any student or family enrolled in CPSElementary@Mizzou or CPS Virtual.

    How can I get technical support at any time?

    A help desk for students and families will be available for call-in support for students and families in CPSElementary@Mizzou and CPS Virtual.  The help desk will be staffed with district technicians 7:30 am - 7:00 p.m. Monday-Thursday and 7:30 a.m. - 4:00 p.m. on Fridays.  

    Online chat will also be available for technical support.

    What if we have device issues?

    Technicians will be at the front entrance to the Aslin Building Monday-Thursday from 5:00 -7:00 p.m. for device support and device repair/exchange.