• Please see below for the latest information concerning the Technology Service's response to COVID-19.  Information on the district's response to COVID-19 can be found at this link.  

     

    Click Here for the Status of CPS Internet Resources

    Students with iPads:  You will need to login to the iBoss cloud daily before you are able to access Classlink or other apps on the iPad.  Remember, to login to the iBoss cloud, open Safari and try to visit a website; then, put in your username and password to log in.‪

    For families who have contacted Technology Services about CPS student devices needing repair, or replacement, we will begin to call families via Parentlink with information on replacement devices​ 3/30/2020

    Students with damaged devices or non working devices, please call the Technology Services Help Desk at 214-3333.  Your name and information will be put on a list and we will contact you about a replacement.‬ 

    Wireless: can be used for free outside of CPS buildings until 10 PM.  If using this wifi please remember social distancing. 

     

    Students and Families: 

    Internet:  

    If you live in an area where Socket fiber is available, please contact them at 1-800-762-5383 or visit this link.  Socket is currently offering free internet for 90 days for residences without internet.  

    If you live in an area where Mediacom is available, please contact them at 1-855-904-2225 or visit this link.  Mediacom currently offers a $9.95 per month internet connection for residences without internet.  To see if you qualify for Mediacom, please visit this link.  

    If you live in an area where Charter/Spectrum is available, please contact them at 1-844-488-8395 or visit this link.  Charter/Spectrum is currently offering free internet for 60 days for residences without internet.  To see if you qualify for Charter/Spectrum, please visit this link.  

    If you do not live in an area serviced by Mediacom OR Charter/Spectrum and your student did not previously identify your residence as being without internet, please call our Help Desk at 573-214-3333 and you will be added to a hotspot list.  

    Previous hotspot information: 

    Mobile hotspots for students have arrived.  Families receiving the hotspots will get a Parentlink call tonight at 6pm.  We can only meet part of the demand with the first 400 hotspots.  400 more are on the way and should be arriving next week.  

    Please visit this link for instructions on setting up the WiFi on CPS iPads and laptops. 

    Please visit this link for a video with information on setting up the WiFi on CPS iPads. 

    Please visit this link for a video with information on setting up the WiFi on CPS laptops. 

    Note:  Some students will receive a hotspot without a box.  The SSID and password mentioned in the instructions and video can also be found on the bottom of the hotspot.   

    The hotspots will work with all CPS devices in the household, both iPads and Laptops. 

    Priority for handing out the hotspots to students will be given as follows:  

    1.  Families which self-identified as needing wifi access via the survey sent last week

    2.  High School students in credit bearing courses

    3.  Middle School students

    4.  5th grade students 

    Then, priority for handing out the remaining hotspots to staff will be given as follows:  

    5.  Essential staff for payroll and the business operations of the district

    6.  Those teaching credit bearing courses

    7.  All other staff

    iPads:  we have removed the passcode from all student iPads 5-8.  This will ensure students do not inadvertently lock themselves out of the iPad while at home.  

    Wireless:  can be used for free outside of CPS buildings until 10 PM.  CPS-issued devices will still connect to privatecps and non-CPS devices can connect to guestcps.  Please note, per CDC recommendations, do not gather in large groups while accessing the wireless.  

    CPS Families Portal:  if you are a guardian and forgot your username (guardian ID) or password for the CPS Families Portal, please visit this link.  If you have general questions about the CPS Families Portal, please visit this link

    Schoology:  if you need assistance with Schoology, please visit this link.  

    Zoom:  Zoom is available inside the CPS Portal. Students can also login to Zoom by pressing the Google button and using their CPS email address and password.  To join a Zoom meeting simply click on the link you were sent; you should not need to login to join a meeting. 

    Technology Support:  if you need assistance with district technology, please continue to call the Help Desk at ext. 25888 or 573-214-3333.  The Help Desk is available from 7 AM to 5:30 PM, Monday - Friday.   

     

    Staff Information: 

    Teachers—

    Schoology Support:  if you need assistance with Schoology, you can contact the AID Department via phone at 573-214-3805 OR email at cpsschoology@cpsk12.org

    Zoom:  you can login to Zoom by pressing the Google button and using your CPS email address and password.  To join a Zoom meeting simply click on the link you were sent; you should not need to login to join a meeting.  For information on creating a Zoom meeting, please visit this link.  

    Technology Support:  if you need assistance with district technology, please continue to contact the Help Desk.  We recommend that you place a work order.  To do that, access the "Tech Support Tickets" icon from the Technology in CPS folder in the CPS Portal.  Click on "Submit a Request/Question" and fill out the information to start a work order.  On that same "Tech Support Tickets" page you'll also find Knowledge Books with answers to the most common questions and technical issues you may experience.  

    The Help Desk is also available at ext. 25888 or 573-214-3333.  The Help Desk is available from 7 AM to 5:30 PM, Monday - Friday.   

    Administrative—

    Phones:  if you were advised that you were given "Mitel" access, directions can be found at this link for iOS and at this link for Android

    Zoom:  you can login to Zoom by pressing the Google button and using your CPS email address and password.  To join a Zoom meeting simply click on the link you were sent; you should not need to login to join a meeting.  For information on creating a Zoom meeting, please visit this link.  

    BusinessPLUS:  if you normally have access to BusinessPLUS you can still access BusinessPLUS from outside of the district.  To access directions for using BusinessPLUS from a Windows computer while outside of the district please visit this link.  To access directions for using BusinessPLUS from a Mac while outside of the district please visit this link.  

    Technology Support:  if you need assistance with district technology, please continue to contact the Help Desk.  We recommend that you place a work order.  To do that, access the "Tech Support Tickets" icon from the Technology in CPS folder in the CPS Portal.  Click on "Submit a Request/Question" and fill out the information to start a work order.  On that same "Tech Support Tickets" page you'll also find Knowledge Books with answers to the most common questions and technical issues you may experience.  

    The Help Desk is also available at ext. 25888 or 573-214-3333.  The Help Desk is available from 7 AM to 5:30 PM, Monday - Friday.   

Last Modified on Tuesday at 2:04 PM