Help and FAQs

Visit the Schoology for Families - How do I login? site for step-by-step instructions on logging into Schoology.

Visit www.cpsk12.org/familyupdate to retrieve a forgotten username or password.

Answers to Schoology questions and additional information can be obtained in a variety of ways:

1. Take the online, self-paced Schoology for Families training course.
2. Watch the Schoology for Families Online training video.
3. Explore step-by-step documentation and resources.
4. Contact your child(s) building media specialist for additional help.

Yes, the ClassLink App for Families is available. It can be found in the Google Play and Apple App Store. The app is called ClassLink Launchpad. Once installed, Guardians will be prompted to search for a school. Enter "Columbia" and choose Columbia Public School for Families.

Contact your child(s) building media specialist for additional help.

Your student should contact their course instructor for questions about their Schoology course. Information on the best way to get in contact with a teacher is provided in each Schoology course.

• It is recommended that you install the ClassLink OneClick Extension if prompted by your web browser. This extension allows easier access to certain applications when they are accessed through the CPS Families Portal – you will only have to type in your username and password one time and the extension will remember it from there on out!  The ClassLink OneClick Extension also enables single-sign-on (SSO).
• If your browser does not prompt you to install the extension, it can be downloaded here: https://support.classlink.com/hc/en-us/articles/360007230433-ClassLink-Downloads (select your browser under LaunchPad)
• Some browsers, such as Safari Mobile, do not support the ClassLink OneClick Extension. In the case of an iPhone or iPad, we recommend you use the CPS Families Portal app.
• NOTE: Schoology is one of the apps that require the ClassLink OneClick Extension.  Without the extension, the CPS Families Portal cannot automatically log you in.
  • A video explaining the CPS Families features can be found here www.cpsk12.org/CPSFamiliesVideo