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After logging into the CPS Families Portal the first time, it's recommended that you set up Password Recovery. This will allow you to recover your password without calling the Help Desk. Click on your avatar in the top right-hand corner of the screen, then click on My Profile. On the left-hand side, select "Password Recovery Setup". Confirm the recovery email address you want to use and follow the steps to verify that email address if it isn't already. Next, you will be able to answer questions you select or write, which will work as the challenge questions should you forget your password. If you forget your password in the future, click "Help, I forgot my password," located under sign-in on the CPS Families login page.

It is recommended that you install the ClassLink OneClick Extension if prompted by your web browser. This extension allows easier access to certain applications when they are accessed through the CPS Families Portal – you will only have to type in your username and password one time, and the extension will remember it from there on out! The ClassLink OneClick Extension also enables single-sign-on (SSO). 

If your browser does not prompt you to install the extension, it can be downloaded via the Classlink website (select your browser under LaunchPad)

Some browsers, such as Safari Mobile, do not support the ClassLink OneClick Extension. In the case of an iPhone or iPad, we recommend you use the Classlink Launchpad app for CPS Families Portal access from mobile devices. 

NOTE: Schoology is one of the apps that require the ClassLink OneClick Extension. Without the extension, the CPS Families Portal cannot automatically log you in.

To sort the icons, right-click on a blank space once logged into the CPS Families Portal and choose Sort By. You can also select Edit Mode for more ways to customize the layout of your particular CPS Families Portal. 

NOTE: If a folder has a lock on it, it is centrally managed and cannot be adjusted. If you want to create a new folder in Edit Mode, you can move one item onto another. You will need to hold it there until you see New Folder pop up as an option. You can also select the New Folder option while in Edit Mode.