iPad Support

  • Dear CPS K-8 Families:

    We have an update regarding student iPads and internet connectivity.

    The vendor we use for filtering connectivity, iBoss, made some modifications to our iPad setup that has caused some additional issues with connecting to the internet.  Our technology team has worked over the last 24 hours to determine a fix.

    If you are still unable to connect to the internet after following the update steps from Sunday, please follow the steps in this video to reset your student’s device.  Once reset you will be able to connect to the internet. 

    How to reset your student’s device: https://youtu.be/Fqcl6-aFHA8

    Once connected to the internet, students can access their necessary apps through the self-service app on the device or by logging in to the student portal.  Schoology courses will be available Tuesday morning. 

    The district will have technicians available tonight, Monday, Sept. 7, at the Aslin Administration Building from 4 p.m. to 7:30 p.m. for those that need assistance. Aslin is located at 1818 W. Worley Street.

    Technicians will also be at the front entrance of all of our middle schools from 7:30 a.m. – 4:00 p.m. on Tuesday, September 8 through Friday, September 11, AND from 5:00 – 7:00 p.m. at the front entrance of the Aslin Administration Building on Tuesday, September 8 through Thursday, September 10.

    Personnel will also be available at each of the elementary schools tomorrow, Tuesday, September 8, to provide assistance. 

    Students can also call 573-214-3334 for assistance or contact their school if they are unable to make it to one of the technology help locations.

    Thank you for your patience while we worked to resolve the issue with the vendor.

    Columbia Public Schools
    1818 W. Worley Street
    Columbia, MO  65203
    www.cpsk12.org | www.cpsk12.org/fall2020

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